FAQ
Frequently Asked Questions
1. How can I place an order?
You can place an order by browsing our products on our website, selecting the items you wish to purchase, and following the checkout process.
2. What payment methods do you accept?
We accept various payment methods including Visa, MasterCard, American Express, PayPal, and Apple Pay.
3. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on your location. Please refer to our Shipping Information page for more details.
4. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can also visit our Track Order page to monitor your shipment.
5. What is your return policy?
We offer a 30-day return policy for unused and unopened items. Please visit our Return Policy page for more information.
6. How do I contact customer support?
You can reach our customer support team via email at nest@doshopvista.com or by phone at +1 339-565-5074.
7. Can I change or cancel my order?
Yes, you can change or cancel your order within 1 to 3 business days of placing it. Please contact our support team as soon as possible to make any changes.
8. Do you offer gift wrapping?
Yes, we offer gift wrapping options at checkout for an additional fee. Please select the gift wrapping option when placing your order.
9. Are your products eco-friendly?
We strive to offer eco-friendly products and sustainable packaging. Please check the product descriptions for more details on each item's sustainability.
10. How do I create an account?
Click on the "Account" link at the top of our website and follow the instructions to create a new account using your email address.
11. What should I do if I receive a damaged item?
If you receive a damaged item, please contact our customer support immediately with your order number and photos of the damage. We will assist you with a replacement or refund.
12. Do you offer bulk discounts?
Yes, we offer bulk discounts for large orders. Please contact our sales team at nest@doshopvista.com for more information.
13. How do I apply a discount code?
You can apply your discount code during the checkout process in the "Discount Code" field before finalizing your purchase.
14. Can I return a sale item?
Yes, sale items can be returned within our standard 30-day return policy as long as they are unused and in their original condition.
15. How secure is my personal information?
We take your privacy seriously and use industry-standard security measures to protect your personal information. Please refer to our Privacy Policy for more details.
16. Do you offer installation services?
Currently, we do not offer installation services. However, we provide detailed instructions and support to help you set up your products.
17. How do I leave a product review?
After purchasing a product, you can leave a review by navigating to the product page and submitting your feedback in the review section.
18. Can I save items for later?
Yes, you can add items to your wishlist or save them in your account for future reference.
19. Do you offer price matching?
We do not currently offer price matching. However, we strive to provide competitive pricing and excellent value on all our products.
20. How do I unsubscribe from your newsletter?
You can unsubscribe from our newsletter by clicking the "unsubscribe" link at the bottom of any of our emails or by updating your preferences in your account settings.